Choosing Symposium Means Choosing Success

Success Stories

Symposium Clients Continue Growth in Dispatch Operations

Client Highlights:
From 8 Departments to 20
From 250k Population to 425k 300% increase in Dispatched Runs

Symposium Makes It Easy To Grow

One of the ongoing trends with Symposium clients is that their operations tend to grow. Installations that start out dispatching for one or two departments will, over the course of several years, often end up dispatching several more. To date, this has scaled up to individual installations dispatching well over a hundred departments, and we like to think this speaks well about the strength of the solutions we offer.  One such client is Barrie Fire and Emergency Services, which now dispatches nearly triple the number of departments that they started with when they initially signed on with Symposium.

Barrie Fire and Emergency Services – Long-Term Vision, Long-Term Success

Located on Lake Simcoe in Ontario and with a population of over 150,000, the City of Barrie is a major regional hub for surrounding Simcoe County and beyond. When Barrie Fire Department initially became a client of Symposium the installation was considerable, covering both the city and seven surrounding departments that, together, provided protection for a population of 250,000. Now, several years later, those numbers have grown considerably.

As of this year, Barrie Fire and Emergency Services provides comprehensive fire dispatch for twenty departments, serving roughly 425,000 full-time residents in communities throughout central Ontario.

Sue Dawson – originally Manager of Dispatch and Communications and now Deputy Chief of Communications and Business Services – has had a major role in overseeing this growth.

We knew Symposium was a good fit from the beginning, based on features, customization, and service. We had had a lot of experience with computer-aided dispatch over the years prior, and went into the project with a long-term vision of creating a modern fire dispatch center that would be scalable to the surrounding communities and beyond. I think the growth we’ve experienced confirms that we were on the right track.

Unique Needs, Common Framework, More Effective Dispatch

Two key features that helped support this growth is that the system is both “fire-centric” and multi-agency, designed from the ground up to reflect the unique and complex dispatch procedures of fire departments, to support customized capabilities for each department using the system, and to offer unlimited scalability in the number of departments and calls the system can handle.

As Deputy Chief Dawson put it, All fire departments, regardless of size have unique needs. We have the ability to accommodate those needs for multiple departments in one system, without forcing them all to operate the same way. Having a system built around these capabilities was a real plus in helping attract the interest of other departments that were looking for a dispatch solution that would reflect how they operated, and result in more effective service.

New Technologies Deliver Greater Synergy

Another factor in the Barrie fire dispatch’s continuing growth are the technologies that Symposium has continued to introduce that extend the capabilities of the system, which are lightweight, easy to adopt, and economical for participating departments.

One example of this is the EM Live web-based incident monitoring system. Available via mobile device, it gives responding personnel the location, map, details of the call, location of responding units, and even access to RMS info, all in real-time from the CAD.

This is especially useful in centralized dispatches where some of the served departments are small and medium-sized, says Deputy Chief Dawson. It brings a host of capabilities directly to frontline responders, without the need for expensive infrastructure or a long roll-out. All we have to do is set them up with accounts, and they’re good to go.

Technology, Procedures, and People

And as the system matures, expands and innovates, so does Barrie Fire. Our success is based on three pillars – technology, well-developed operating procedures, and good staff.  Having a strong, responsive technology partner like Symposium has been a valuable part of this success.

If you’d like to find out more about the growth and success of Barrie or other Symposium clients, please feel free to contact us via phone, or at info@symposium911.com.