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What Public Safety Professionals Ask Us

Frequently Asked Questions

What is the Horizon EME?

EME stands for Event Management Environment – a uniquely flexible computer aided dispatch system that greatly improves incident detection, alerting, response and management..

What exactly is an “Event Management Environment”?

It’s the ability to utilize a full range of seamlessly integrated and networked technologies to better detect, respond to and manage any type, range, or number of incidents, specific to any mission or agency.

Why is the EME a transformative technology?

The EME approach gives you capabilities that other technologies and systems by themselves can’t.  It lets you intelligently monitor, access and filter all available information, determine what’s important, and instantly make it available where and when it’s needed most, whatever the situation or need

How Accessible is technical support?

Symposium’s industry-leading support makes obsolescence a thing of the past. Personalized 24/7/365 service combined with full access to new upgrades, features, modules and architectural advances means that your system will remain on the leading edge of capability, regardless of changes in technology or mission.

Can Symposium Technologies train our staff?

Yes.  We place a great deal of emphasis on ensuring that your personnel have all the training and resources they need to get the most out of the system.  Symposium offers a variety of training options, including small individualized classes and train-the-trainer sessions, and our instructors are skilled in teaching operators with varying levels of computer knowledge and experience.  We also offer ongoing refresher training to ensure personnel are comfortable with the latest features, and to help them stay at the top of their game.

Lots of things look good on paper.  I need proof.

Symposium’s industry-leading support makes obsolescence a thing of the past. Personalized 24/7/365 service combined with full access to new upgrades, features, modules and architectural advances means that your system will remain on the leading edge of capability, regardless of changes in technology or mission.

We’ve already got systems that we’re invested in.  I don’t want to replace everything.

The most appealing element of Horizon EME is its ability to customize and integrate all of your existing technology into one platform.  This includes such things as RMS, mapping GPS, alarm monitoring, and much more.  In fact, the EME incorporates any current or future systems that you may require.  Everything works together as one seamless integrated system and is wireless-enabled for anytime/anywhere connectivity.

This looks like overkill.  We’re a small department.

The Horizon EME is suited to any size department, from small fire stations in rural communities, to large multi-jurisdictional command centers protecting large urban centers.  No matter how big or small your need, we can provide the tools to  help you respond safer, faster and more effectively.

It looks great, but I doubt we can afford it.

We price the EME on a sliding population-based scale, making it  affordable for departments of all sizes and tax bases.  Additional no–cost features such as unlimited workstation licensing, free first year technical support, free advanced upgrades and system customization lower costs while providing even greater value.